Terms and Conditions

LUXI PROPS LTD Terms and Conditions

1. Definitions

Client: refers to the person, company or other entity hiring our props or using our services.

Quotation: this refers to the email sent out the client with the total price including delivery costs or other additional items.

Request a Quote Form: refers to the form the client completes to request to book our props and/or services.

Hire Period: refers to the agreed start and end time of which the client would be responsible for the props.

2. Acceptance of Terms

Our Terms and Conditions (T&Cs) are featured on our website www.luxiprops.co.uk and the T&C’s link is sent to all clients prior to any payment request.

It is the Client’s responsibility to familiarise themselves with our T&Cs prior to any payment.

Payment made by the Client to Luxi Props Ltd will constitute acceptance of these T&Cs by the Client. This will create a binding contract between Luxi Props Ltd and the Client.

Luxi Props Ltd may sub-contract props and/or services to a third-party company, and in those instances, all terms and conditions will remain applicable, and any rights or benefits are assigned to the third party.

3. Ordering Rental of Props

The Client must provide Luxi Props with written details of any required specifications of the props and/or services at the time the Client fills in the Request a Quote Form.

Although great care has been taken by Luxi Props Ltd to accurately reflect props in photographs displayed on our website and/or other advertising material, the Client acknowledges that these photographs are for illustrative purposes only and may vary from props depicted or described.

4. Pricing

Luxi Props Ltd reserves the right to periodically adjust pricing, and any future orders and bookings shall be charged at the prices in effect at the time when the future order is placed.

Prices given in a Quotation are valid for 5 days from the date of the quotation.

Quotations are based on a one-day Hire Period. Although, Clients can request for an extended Hire Period at an additional charge, and this must be confirmed with Luxi Props Ltd in writing.

Quotations will include security bonds, delivery and collection service fee, parking, surcharges for public holidays and after hours (if applicable).

Client’s submitting a Request a Quote Form for an event taking place within less than 10 days away, will be required to pay an additional Short Notice Admin Fee of £30. The total price must be paid in full by the specified date in the invoice.

5. Payment

For orders over £200:

Upon acceptance of these T&Cs, the client shall make an initial, 50% non-refundable, non-transferable deposit to Luxi Props Ltd to provide the props and/or services.

An invoice would be sent to the client for the first 50% deposit payment and this will be followed by another invoice for the second half of the payment (50%), which is due 10 days in advance of the start of the Hire Period.  

For orders under £200:

Upon acceptance of these T&Cs, all orders under £200 must be paid in full to secure the booking date. Out of which, 50% of the payment will be classified as non-refundable, non-transferable.

All orders:

Luxi Props Ltd agrees to grant a temporary bailment of the Props to the Client for the agreed Hire Period, in exchange for payment.

If the Client fails to pay the deposit for the props and/or service as specified in the Invoice by the nominated date, Luxi Props reserves the right to cancel the order.

If the final payment is not received by the specified due date, Luxi Props Ltd will be under no obligation to proceed with the order and all monies paid to date by the Hirer will be forfeited.

Any legal or bank expenses incurred by Luxi Props Ltd to recover money from dishonoured payments, debt recovery caused by the Client must reimbursed in full by the Client.

6. Changes to Orders

Luxi Props Ltd will send a Quotation email summarising the details of the order including props, services, timings, colours and other specifications. The Client is responsible for reviewing the Quotation email and notifying Luxi Props Ltd of any errors or amendments, prior to making any payment.

It is the Client’s responsibility to ensure the area in their event venue for the props, is cleared and large enough to contain the props or services ordered.

If the Client wishes to change their order, they must email Info@luxiprops.co.uk. Luxi Props Ltd may charge at their discretion, additional fees for location or order changes.

Increases or amendments to the Hirer’s total order can be made up until five days prior to the start of their hire period.

However, if the Client wishes to make any variation to their Order which results in a reduction in the total price; such variations are to be made no later than twelve (12) weeks before the Event Date, otherwise the client must pay an amount equal to 50% of the reduction value.

Luxi Props Ltd reserves the right to amend the delivery and collection time slots but must provide written notice no less than five days in advance of the Hire Period, and this must not clash with the Client’s specified start and finish time for their event.

7. Postponement

In the event that the Client wishes to reschedule the Hire Period for any reason, including due to any imposed restrictions resulting from a pandemic or any other force majeure event, Luxi Props Ltd will make reasonable attempts to accommodate the new date. However, there is no obligation to provide the exact same props and/or services on the new date.  

Any rescheduled date must be within twelve (12) months of the original booked date and Luxi Props Ltd will credit any deposit or part of the price paid by the Client, towards the rescheduled Booking.

Luxi Props Ltd requires a minimum of 21 days’ notice for any postponements. Luxi Props Ltd reserves the right to levy a 15% postponement surcharge for notice given less than 21 days.

8. Cancellations

If you need to cancel your order, please notify Luxi Props Ltd immediately. Luxi Props Ltd will check whether the order can be postponed at the first instance, however in the circumstance that postponement is not suitable for you, the charges for the Client cancelling the order are as follows:

• It will forfeit the non-refundable deposit paid
• If the client cancels the order within 21 days of the event, the Client will not be entitled to any refund.
• If the Client cancels the order and provides more than 21 days’ notice but less than 42 days, Luxi Props Ltd will provide a refund of 35%, excluding any non-refundable deposit.
• If the Client cancels the order and provides more than 42 days’ notice. Luxi Props Ltd will provide a refund of 50%, excluding any non-refundable deposit.
• The balance of the money retained by Luxi Props Ltd is to compensate Luxi Props Ltd for its reasonably foreseeable loss in the likely event that they will be unable to further book that date.

In the unlikely event that Luxi Props Ltd are unable to supply the Client with the props and/or services, because of a previous Client damaging the props or not making the props available for collection, then Luxi Props Ltd may need to cancel the Hirer’s order.

In the event that Luxi Props is required to cancel the Client’s order Luxi Props Ltd:

• will at its sole discretion and within five (5) Business Days of the Client being notified of the cancellation, refund all amounts paid by the Client to Luxi Props Ltd (including any deposit); and
• will not be liable for any loss or damage that the Client may suffer, arising from, or caused or contributed by, Luxi Props Ltd cancellation.

 

9. Damages

The use of all props provided by Luxi Props Ltd is strictly for hire and under no circumstances will be sold to the client or other parties or used inappropriately.

The props must be, at all times, in a weatherproof area away from dust, mud, mildew, rain, damp, wind or snow. Props must not be left outside overnight.

It is the Client’s responsibility to ensure all items are returned in the condition received. In the event that any prop item has been destroyed, lost, stolen, damaged or not returned, the Client will be charged the cost of replacing or fixing any items and/or their security bond will not be returned.

Props that are stolen, lost or not returned, will be charged the purchase price and not the hire price.

Luxi Props Ltd is not responsible for any damages or harm caused by inappropriate use of the props during the Client’s Hire Period. The Client will be liable for the damage to properties, or any harm caused by the props whilst in their care during the Hire Period.

10. Self-Collection

There are some selected prop items that can be collected and returned by the Client. For instances where this is case the following terms also apply:

All props are carefully packaged for the Client on the collection date. The Client is to ensure that they are returned carefully repackaged back to Luxi Props Ltd with due care in their original bubble wrap, boxes or packaging.

Damages will be inspected upon collection or return of props and Luxi Props Ltd reserves the right to charge the Client if any new damages are found.

11. Model & Photo Usage

Subject to any copyright laws for the benefit of any third parties, the Client expressly grants Luxi Props Ltd permission to use photos from the event in various forms of advertising promoting our services. Where images are provided by a contracted photographer, appropriate credit will be given. Luxi Props Ltd may use and publish photographs of all persons and décor involved in the event for editorial, trade, advertising, web site use, or any other purpose and in any manner and medium that they see fit to promote Luxi Props Ltd. Luxi Props Ltd may, at their cost and discretion, document aspects of your event with photography, video and or written word with vendors of their choosing.

Luxi Props Ltd will be respectful of your privacy. If the Client would prefer to not include names or photos of any of the event attendees, the Client can let Luxi Props Ltd know in writing, and Luxi Props Ltd will honour their request.